Refund policy

Returns & Refunds

I hope you love your Jenny Cook Art purchase. Each original artwork is individually created and carefully packed before it leaves my Phillip Island studio.

Change of mind

Please choose carefully, as I do not offer returns or refunds for change of mind on original artworks. Colours may vary slightly depending on your screen or device.

Damaged or incorrect orders

If your artwork arrives damaged, or you receive the wrong item, please contact me as soon as possible after delivery with your order details and photographs of the item and packaging. I’ll work with you to arrange an appropriate replacement, repair or refund.

Consumer guarantees

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law. If an item is faulty, damaged or otherwise does not meet the applicable consumer guarantees, you may be entitled to a remedy under Australian Consumer Law.

Contact

If you have any questions about your order, please contact Jenny Cook Art at jenny@jcconsulting.net.au.